Refund policy

Return & Refund Policy

We want you to be happy with every part and piece of gear you buy from TrackPrep Performance. If something isn’t right, here’s how returns work.

Return Window
You may return eligible items within 30 days of delivery.

Before You Return
All returns need a Return Authorization (RA). Email sales@trackprepperformance.com or call (727) 877-0590 with your order number and reason for return. Returns sent without an RA may be refused.

Condition Requirements
Items must be new, unused, uninstalled and in their original packaging with all hardware, instructions and accessories. Please ship returns inside an outer shipping box; do not write on or tape labels directly to the product packaging.

Restocking Fees

• Unopened, returned within 15 days of delivery: no fee
• Unopened, returned between day 16 and 30: 15%
• Opened packaging, but unused, uninstalled and resellable: 15–25%, depending on the product and its condition
• Items not in as-new condition (accepted at our discretion): up to 40%
• Refused or undeliverable shipments: 15% plus shipping costs
• Choosing store credit instead of a refund cuts the restocking fee in half
• No fee applies if we made an error or the item arrived defective

Racing Seats
Seats that have never been mounted follow the standard fees above. Seats that have been mounted may be returned if they are free of damage, wear, scuffs or tears, and are subject to a 40% restocking fee. Seats showing damage or wear cannot be returned.

Order Cancellations
Orders cancelled before they ship can be cancelled free of charge. Special-order or drop-shipped items cancelled after being ordered from the manufacturer are subject to an 8% cancellation fee.

Non-Returnable Items

• Opened fluids, oils, lubricants and chemicals
• Opened, installed or used engine components
• Electrical and electronic parts once opened (ECUs, tuners, sensors, wiring harnesses)
• Any part that has been installed, modified, painted or used (except racing seats as described above)
• Safety harnesses, window nets and restraint hardware once opened
• Fire suppression systems and extinguishers
• Helmets and driver safety gear that have been worn, or have tags, labels or packaging removed
• Special-order and custom items (including custom-drilled wheels and custom-built kits)
• Wheels that have been mounted
• Clearance and closeout items
• Gift cards

Return Shipping

• Our mistake (wrong item, defective or damaged in transit): we cover return shipping and send a prepaid label.
• Changed your mind: you pay return shipping. We recommend a trackable, insured service. If you’d like, we can provide a return label and deduct its cost from your refund.
• Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders
Inspect your order when it arrives and contact us within 5 business days with photos of any damage or incorrect items. Keep all packaging until the claim is resolved.

Refunds
Once your return is received and inspected, we’ll email you. Approved refunds go back to your original payment method or are issued as store credit, depending on your purchase. Please allow 5–10 business days for the credit to appear.

Exchanges
Need a different size or part? Contact us. We’ll process the return and help you place the correct order.

Questions?
Our team races what we sell and is happy to help with fitment before you buy, which is the best way to avoid a return. Reach us at sales@trackprepperformance.com or (727) 877-0590.